Our new and old Patients:

Please book your appointments either ONLINE through BOOK AN APPOINTMENT or by calling to the reception on 03 9489 8666. NEW PATIENTS ARE WELCOME. Please download and print the NEW PATIENT FORM and complete it before and bring it to the clinic if possible.

Home Visits:

Home Visits are only available for our long term practice patients who are no longer able to attend the practice due to their medical conditions. Requests and arrangement for home visits have to be finalized with your treating doctor by the patient and family. Reception staff are unable to make an arrangement for this service.

Managing Your Personal Health Information:

Your privacy is our core business principle. This practice complies with the National Privacy Principles (NPP). Your medical record is a confident document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Disability Access:

Practice can be accessed by wheel chair as needed.  

Your Rights Suggestions and Complaints:

Northcote Medical Group welcomes feedback from our patients. We pride ourselves on meeting the needs of our patients. If you have any suggestions or complaints about our services, please feel free to talk to your doctor or the reception staff. You may prefer to write to us or drop your suggestion to the reception. We take your concerns, suggestions and complaints seriously. If you are unhappy with our response to your complaint, you have the right to lodge a complaint with the Health Services Commission or other appropriate bodies.

Other Services:

Our Doctors also provide nursing home visits and palliative care services for their patients in an appropriate set ups.