Consultation Fees as of July 2014

Standard Consultation in Surgery (Level B): $65.00 (Medicare rebate: $37.05)
Long Consultation in Surgery (Level C): $105.00 (Medicare rebate: $71.70)

All Pensioners and DVA card holders are Bulk Billed. Children under 15 as well as Health Care Card holders, are Bulk Billed by Dr. Steven Lim and Dr. Chandra Pokharel. For Children under 15 and Health Care Card holders, Bulk Billing is available by Dr. Betty Lo, at her discretion.

We ask that all accounts be paid at the time of consultation

Home Visits

Home visits are provided for our regular patients whose condition prevents them from attending the surgery. Requests for ongoing home visits are best discussed with the treating doctor, by the patient and family. Visits can also be arranged for patients in nursing homes and nearby hospitals.

Telephoning Your Doctor

Doctors at this practice may be contacted by telephone during surgery hours regarding urgent health matters. However, when doctors are attending to a patient, during your call, they may not be able to speak to you. You may leave a message and the doctors will try to get back to you when possible. We advise that for all non-urgent matters, (eg, health inquiries, pathology and radiology results, referrals and health insurance forms, etc) it is best to make an appointment to see the doctor concerned.

Children and Babies

A small play area is provided for children. Feeding area, nappy change area and other facilities for parents with sick babies are also available on request. Very sick children are given priority - please inform our receptionists.

Facilities for People with a Disability

This surgery can be accessed by wheelchair if needed.

Smoking Policy

There is to be no smoking inside or near the entrance to the building.

Recall System

We have a recall system in place which can be used for health reviews, pap smears, annual health assessments, immunisations etc. If you do not wish to be on our recall system, please notify the doctor or reception staff.


A consultation with the doctor is required for an initial referral to medical specialists or for tests. This is to enable your doctor to provide appropriate and up to date medical information to the specialist. It is also necessary that you make an appointment to see your doctor to renew any referrals.

As it is illegal to issue back dated referrals, please confirm with your specialist's rooms when making ongoing appointments as to your referral expiry date.

Repeat Prescriptions

Prescriptions can only be supplied at time of consultations - we cannot supply these by telephone request. A consultation is required for a repeat prescription in order to monitor the medication you are taking.

Sickness and Other Certificates

These cannot be issued or signed without a consultation.

Test Results

Follow-up consultation with your doctor is required to obtain and discuss your pathology and radiology results or letters from hospitals and specialists.

Privacy Policy

Your privacy is our business. This practice complies with the National Privacy Principles (NPP). Your medical record is a confident doucment. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. You are welcome to one of our brochures explain this.

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